Q: When will my order ship?

• Preorders placed before launch will ship late October.

• After launch, Starter Kits usually ship within 3–5 business days, Premium Kits within 5–7 business days.

Q: Do you offer free shipping?

• Yes! Orders over $75 ship free (Ground Advantage or Priority Mail).

• Orders under $75 will see rates at checkout (calculated via USPS).

Q: Which carriers do you use?

• We ship via USPS (Ground Advantage, Priority, and Priority Express).

• Tracking numbers are emailed once your order ships.

Q: What is your return policy?

• We offer a 14-day money-back guarantee.

• Items must be unused and returned in original packaging.

Q: What if my order arrives damaged?

• Please contact us at support@atoz3dprinting.com within 7 days.

• We’ll replace the product free of charge or issue a refund.

Q: Do you ship internationally?

• Currently U.S. only. International options coming in the future.